Comments on: Delete Preferences File

By: Jesse

Jesse — Fri, 20 Jan 2012 20:02:14 +0000

Yeah, toss the whole folder – Illustrator will recreate it. I don’t know that it’ll help though. Re-installing the whole app is rarely helpful, but my hands-on knowledge is on the Mac side of things, so maybe windows is different.

Those “out of memory” or “not enough ram” errors are usually caused by you bumping into the limits of Illustrator’s capabilities and if they’re not remedied by a restart, usually can’t be fixed. The 3d effects are frequent offenders in that regard… Is the object you’re trying to extrude & bevel super complex? How many points does it have? (document info panel – check “objects” in the flyout menu and be sure that “selection only” is checked) Is it super large, dimensionally? I’m just grasping at straws here, but maybe it could be hitting the size limit by requiring raster graphics that are larger than are allowed? (most of the effects menu creates raster stuff on the fly – all the gradients behind your 3-d object, for example)

If you need specific help, the folks on the Adobe forum http://forums.adobe.com/community/illustrator/illustrator_general tend to be wise and helpful. You also might need to include a screenshot when asking over there.

By: Rob

Rob — Fri, 20 Jan 2012 13:35:47 +0000

so i’ve just deleted my preferences file (C:\Users\Rob\AppData\Roaming\Adobe\Adobe Illustrator CS5.1 Settings\en_US) – AIPrefs

Do i need to delete the whole folder?
Should i just uninstall Illustrator and re-install??

Thanks

By: Rob

Rob — Fri, 20 Jan 2012 13:26:19 +0000

Figured since you read these….
I’m pretty new to Photoshop and Illustrator. I’ve been making this image on Ai – then redid it b/c my pen skills are not good either. nonetheless, i went to “bevel and extrude” my image, which is only 262KB (the ai file). Tells me i don’t have enough RAM. I have 8GB – so i checked my processes and i was only using 2.4GB of my total. i see by forums this is a common issue. didn’t know you have a quick fix.

Appreciate it,

- Rob

By: Kediil

Kediil — Wed, 09 Nov 2011 13:43:15 +0000

Yes. I’ve used several of them consistently for months. The only two that started having problems were Acrobat and Illustrator, which seems to be a theme with the Master Collection according to google searches. ^..^

By: Jesse

Jesse — Tue, 08 Nov 2011 03:42:09 +0000

That is not the solution that I would have ever imagined. How weird. Had you ever opened any other apps in the suite prior to this?

By: Kediil

Kediil — Tue, 08 Nov 2011 03:39:43 +0000

Actually. Since I wasn’t finding *anything*, I figured I’d spend a minute to research why my Adobe Acrobat kept giving the error “Adobe Acrobat was installed as part of a suite. To enable Adobe Acrobat, please start another component of this suite (such as Adobe Photoshop).”

I found a fix for Acrobat in a forum, which worked. And I figured, hey, why not try out Illustrator. And it’s working now! So, maybe it’s something that will be useful for at least some others.

Solution # 2 in the following link.

http://kb2.adobe.com/cps/405/kb405970.html?promoid=FCSBS#main_Solution_2__Set_the_FLEXnet_Licensing_Service_to_Manual_and_start_the_service_

By: Kediil

Kediil — Tue, 08 Nov 2011 02:50:38 +0000

So. My Illustrator worked like a charm for a long time. Then one day it refused to open. It loads, pulls up the main screen, then the opening dialog box frame comes up, it stops, and closes itself down.

I’ve used CCleaner, ctrl-alt-shift opening, manually removed the prefs. It’s still doing the same thing. All of my other programs from the Master Collection work just fine.

Suggestions?

By: Gerald

Gerald — Mon, 23 May 2011 18:56:08 +0000

Great! Thanks that worked for me now I have to resolve Ps CS2 issues.
Thanks for the hint..Ai popped open super fast.

By: Jesse

Jesse — Sat, 18 Dec 2010 19:46:28 +0000

What version of Illustrator?
What version of Windows?

From Adobe: http://help.adobe.com/en_US/illustrator/cs/using/WS714a382cdf7d304e7e07d0100196cbc5f-630ba.html

By: Rubella

Rubella — Sun, 12 Dec 2010 11:06:45 +0000

None of this works for me. Pressing Ctr+Alt+Shift when it’s starting does nothing. I don’t have a Documents & Settings folder in C, or anything even remotely close to that.